Refund policy

RETURN & REFUND POLICY
Last updated: October 18, 2026

RETURN PERIOD
You may request a return within 7 days of receiving your order, if your request meets the conditions below.

WHAT QUALIFIES FOR A RETURN
- The item arrived damaged
- The item is defective
- You received a wrong or different item from what you ordered

WHAT IS NOT ACCEPTED
- Returns because of a change of mind
- Items that are used or not in their original packaging

CONDITIONS
- The product must be unused and in its original packaging.
- You must send clear photos of the damaged, defective or wrong item when you contact us. We cannot process a return without photos.

HOW TO REQUEST A RETURN
1. Contact us within 7 days of receiving your order by email at soochmart@gmail.com or WhatsApp at 0331 5531893.
2. Send your name, order number and photos of the problem.
3. We will review your request and let you know the outcome and next steps.
Please do not send any item back until we confirm your return request.

SHIPPING CHARGES
Delivery charges are non-refundable.

CONTACT US
Email: soochmart@gmail.com
Phone / WhatsApp: 0331 5531893